Billing Basics

What types of payments do you accept?

Our site accepts all major credit cards, debit cards with the visa or master card logo. You can also make a payment using your existing PayPal account. We currently only accept U.S. dollars.

When do I get charged?

The membership fees will be charged once you complete your payment, according to the package you have selected. You will be charged only once; to renew your membership, you will need to log in and pay BEFORE your membership expiration date.

Is my credit card information secure?

Yes, all credit card information is encrypted and stored in the secure system and we have no access to such data.

How do I get a refund?

We have a strict No Refund Policy. You can cancel your Membership at any time. We do not issue refunds for unused membership time. If you feel you are a victim or a fraudulent charge please contact us at 1-800-587-4448. We will be more than happy to assist.

Do I get compensated for the site's downtime?

The only time when we might have downtime is when we are upgrading the servers or the features of our website. Incidents of downtime happen seldom and each incident is dealt with individually. In some cases we may offer additional free membership time. We do not refund for down times.

I signed up, but did not use the site for personal reasons. Can I get a refund for that time?

We do not give refunds or free membership time to members who have not logged on because of personal reasons or lack of time.

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